Shipping & Returns

Returns Policy

You may return most new, unopened items within 7 days of delivery for a full refund if the product is faulty or a result of our error, (you received an incorrect or defective item, etc.). We'll also pay the return shipping costs if the return is a result of our error.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

All orders placed after 12:00pm will be dispatched the next business day due to warehouse requirements. Orders made before 12:00pm shall be dispatched same business day if order is complete. If there are any problems with an order you shall receive notification (either email or phone) within 24 hours (business day) to address any issues with an order.

Pick up from Regents Park can be arranged by getting orders in by 12:00pm and calling the phone number above to book in pick up between 3:00pm - 5:00pm.

Same day courier service within Sydney is being trialed. Please call us directly on the number above if you have an urgent order that needs to be couriered out to you same day. Extra charges apply which are subject to distance from Regents Park in Sydney, Australia.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next 500 grams.

If there is a query with shipping costs, please contact us on 0416 21 40 41, or international +61 416 21 40 41 BEFORE you purchase the item to get an exact quote.

Warranty Disclaimer

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Sydney Wardrobe Supplies, disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Sydney Wardrobe Supplies, does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Sydney Wardrobe Supplies, does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

Sydney Wardrobe Supplies, shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Sydney Wardrobe Supplies has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.